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Certified Services

The quality and commitment of the Central Library is certified by TÜV Rheinland, a testament to the continual improvement process in place at the library.

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Certificate – ZB ISO 9001:2008Certificate Quality Management Central Library – ISO 9001:2008

Following intensive preparations and the introduction of a quality management system, the Central Library (ZB) was certified by TÜV Rheinland on 21 March 2014 in accordance with DIN EN ISO 9001: 2008
ZB was certified for its competence and efficiency in the areas of library, scientific publishing, and bibliometrics services as well as the development of bibliometric methods and indicators.
A number of ZB’s procedures were optimized for its customers and will also continue to be subject to an ongoing improvement process. Should you have any suggestions, comments, or requests with respect to our services, please contact our staff directly, or make use of the visitors’ book in the reading room, or fill in our online feedback form..