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Basic operations at the Jülich Supercomputing Centre from 19 March to probably 10 May 2020

last update: 28 April 2020, 08:30 h

In accordance with the preventive measures against the spread of the coronavirus published by the Board of Directors of Forschungszentrum Jülich on 17 March, the Jülich Supercomputing Centre is adapting its range of services and switching to basic operations.
During basic operations, we supplement this message for you with current information (updates).

Update on 28 April 2020: Basic operations have been prolonged until 10 May 2020.

HPC systems and support:

The HPC systems are fully in operation. However, only half of the administrator team is on site to maintain them. The entire user support team is currently working from home. To report problems with the HPC systems and for support in using the supercomputers, please use the email address

sc@fz-juelich.de (ticket system)

The support phone number, +49 2461 61-2828, is currently diverted to an answering machine; recorded messages are immediately forwarded as voice messages to sc@fz-juelich.de and then processed further.

Dispatch

Dispatch services can still be reached during the usual opening hours – also on site in building 16.4., room 201:
phone +49 2461 61-5642, fax +49 2461 61-2810;
email: dispatch.jsc@fz-juelich.de
Opening hours: Mon - Fri: 09:00 – 11:30 h, additionally Thu: 13:30 – 16:00 h

JuNet network services and IT security

The number of on-site employees in the areas of network and IT security has been halved. Your usual contact persons can still be reached by email. Only the telephone availability could be temporarily limited, depending on the current workplace of the colleague (JSC office or home office). You can reach the network helpdesk as usual at +49 2461 61-6440.

The following e-mail addresses are available for further questions on specific network topics: