User Support

Supercomputer support

Our high-level support team supports the users in case of problems on our systems, e.g. porting of the application, parallelisation and performance issues as well as usage of the HPC system.

Tel. +49 2461 - 61 2828, E-mail: sc@fz-juelich.de

User Services

Our user service team is responsible for the user administration, creates user accounts on the HPC systems and supports the users to access the supercomputers. The user administration is additionally responsible for database-accounts as well as external access to JuNet and WLAN, and is registration authority for certificates.

Tel. +49 2461 - 61 5642, Fax. +49 2461 - 61 2810
E-mail: dispatch.jsc@fz-juelich.de

Opening times of User Administration (building 16.4, room 201):
Monday – Friday: 09:00–11:30
additionally Thursday: 13:30–16:00

Project Mentor

A mentor is assigned to each scientific project, that is currently being conducted on the supercomputers at JSC. The mentor acts as a permanent point of contact between the project and JSC. The mentor is available for requests concerning further support and training offers by JSC or helps to arrange in-depth code analyses. The individual mentor of each project can be found within the project overview in JuDoor.

More information concerning the project mentor is available here.

Cross-sectional teams

Special task forces taking care of code scalability, performance analysis and application optimization:

All teams are strongly collaborating with the simulation and data laboratories.

Distributed Compute and Data Services Support

The Juelich Distributed/Data Services Support Team (DS-Support) supports the users of distributed computing and data services. All details to these services can be found here.

E-mail: ds-support@fz-juelich.de

Ticket system for support

Support requests to sc@fz-juelich.de, dispatch.jsc@fz-juelich.de, and ds-support@fz-juelich.de are stored in a local ticket system. You can find our privacy notice here: Privacy Notice (german: Datenschutzerklärung).

Technology support (JSC internal only)

JSC's technology support team supports JSC colleagues in all topics concerning IT technology. The team offers an "all-round carefree package" for desktop hardware, supports tasks concerning x86 servers and storage, carries out hardware installations, provides virtual systems on the VMware complex, operates a workstation group as a central Linux system for JSC colleagues and the IT systems of the three training rooms at JSC.

Tel. +49 2461 – 61 2888, E-mail: support-tech-jsc@fz-juelich.de
Service-URL: https://tech-otrs.zam.kfa-juelich.de/otrs/customer.pl

Request for DB-Accounts (FZJ internal only)
https://dispatch.fz-juelich.de:8808/db_account_ident/

User Accounts on JSC Workstation Group
https://dispatch.fz-juelich.de:8812/account_ident

Apply for course ressources
https://dispatch.fz-juelich.de:8817/kurs_login/

Last Modified: 11.08.2022