Basic Operations at JSC from 19 March

In accordance with the preventive measures against the spread of the coronavirus published by the Board of Directors of Forschungszentrum Jülich on 17 March, JSC is adapting its range of services and switching to basic operations. Please check https://fz-juelich.de/ias/jsc/basic-op regularly for updates.

HPC systems and support:
The HPC systems are fully in operation. However, only half of the administrator team is on site to maintain them. The entire user support team is currently working from home. To report problems with the HPC systems and for support in using the supercomputers, please use the email address sc@fz-juelich.de (ticket system).

The support phone number, +49 2461 61-2828, is currently diverted to an answering machine; recorded messages are immediately forwarded as voice messages to sc@fz-juelich.de and then processed further.

Dispatch services can still be reached during the usual opening hours – whether on site in building 16.4., room 201, by phone on +49 2461 61-5642, or by email at dispatch.jsc@fz-juelich.de.

JuNet network services and IT security:
The number of on-site employees in the areas of network and IT security has been halved. Your usual contact persons can still be reached by email. If you experience any network issues, you can reach the network helpdesk as usual at +49 2461 61-6440 or by email at junet@fz-juelich.de.

from JSC News No. 271, 3 April 2020