Quality Management – ZB is First Helmholtz Library to be Certified

Following intensive preparations and the introduction of a quality management system, the Central Library (ZB) was successfully certified by TÜV Rheinland in spring 2014 in accordance with DIN EN ISO 9001: 2008.

As of 21 March 2014, ZB has been certified for its competence and efficiency in the areas of library, scientific publishing, and bibliometrics services as well as the development of bibliometric methods and indicators

A number of ZB’s procedures have been optimized for its customers and will also continue to be subject to an ongoing improvement process. Should you have any suggestions, comments, or requests with respect to our services, please do not hesitate to contact us directly, make use of the visitors’ book in the Reading Room, or fill in our online feedback form.

Quality representative
Contact: Charlotte Esser
Email: ch.esser@fz-juelich.de
Tel: 6090
Administration

TÜV Rheinland – ZB's Quality management certificate – ISO 9001:2008
TÜV Rheinland – Quality management system in accordance with ISO 9001
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